Refund policy
Cancellation & Rescheduling Policy
Curtis Nobles Baseball Training
At Curtis Nobles Baseball Training, we're committed to providing every athlete with a positive, focused, and productive training experience.
We understand that schedules change, unexpected situations arise, and sometimes athletes are unable to attend their scheduled sessions.
To ensure fairness to all families while respecting the time and preparation dedicated to each training session, we ask that you review the following cancellation and rescheduling guidelines before booking.
Group Training Sessions
This policy applies to Group Hitting, Group Fielding, and Group Catcher Training.
Cancellations: Cancellations made at least 24 hours before the scheduled session are eligible for a full refund.
Rescheduling: Athletes may reschedule their group training session at no additional charge when the request is submitted at least 24 hours before the scheduled start time, subject to availability in an appropriate training group.
Late Cancellations: Cancellations made less than 24 hours before the session are nonrefundable.
Missed Sessions: Athletes who do not attend their scheduled session without providing notice will not receive a refund or complimentary replacement session.
Private 1-on-1 Training Sessions
Private training sessions reserve dedicated instructional time with Coach Curtis Nobles.
Cancellations: Cancellations made at least 48 hours before the scheduled appointment are eligible for a full refund.
Rescheduling: Private training sessions may be rescheduled at no additional charge when requested at least 48 hours in advance, subject to availability.
Late Cancellations: Private training sessions cancelled less than 48 hours before the scheduled appointment are nonrefundable.
No-Shows: Missed private training appointments without prior notice are nonrefundable and cannot be rescheduled without an additional booking.
Athlete Illness & Unexpected Emergencies
We understand that illnesses, family emergencies, and unforeseen circumstances can occur.
If an athlete is sick or unable to participate safely, we encourage families to contact us as soon as possible rather than attending training.
Requests for exceptions to the standard cancellation policy may be reviewed individually. Depending on the circumstances and availability, a session credit or rescheduling option may be offered at our discretion.
Exceptions are not guaranteed.
Coach Cancellations & Facility Closures
On rare occasions, Curtis Nobles Baseball Training may need to cancel or reschedule a session due to circumstances such as:
- Coach illness or unexpected emergencies
- Facility closures or maintenance issues
- Unsafe training conditions
- Other unforeseen circumstances
If we cancel a scheduled training session, families will be offered the choice of a full refund or rescheduling at no additional charge.
We will make every reasonable effort to notify affected families as soon as possible.
Late Arrivals
Athletes are encouraged to arrive approximately 10 minutes before their scheduled training session.
If an athlete arrives late, the session will generally conclude at its originally scheduled time to avoid disrupting other appointments or classes.
Late arrivals do not qualify for additional training time, partial refunds, or complimentary sessions.
Multiple-Athlete Registrations
When registering more than one athlete for a group training session, the cancellation policy applies to each reserved participant.
If you need to cancel only one athlete's reservation, please contact us directly so we can review and adjust the booking without affecting the other registered athletes.
Refund Processing
Approved refunds will be issued to the original payment method used at checkout.
Refund processing times vary depending on the payment provider and financial institution.
How to Cancel or Reschedule
To request a cancellation or reschedule:
- Use the Manage Booking link in your confirmation email, if available.
- Alternatively, contact us at noblesbaseball31@gmail.com.
- Include the athlete's name, scheduled session, and booking confirmation number.
Cancellation and rescheduling deadlines are measured from the scheduled session's start time in the training facility's local time zone.
For requests sent by email, the time the request is received determines whether it meets the applicable deadline.
Questions?
We're here to help!
If you have questions about an upcoming training session or need assistance with your registration, please contact us at:
Thank you for choosing Curtis Nobles Baseball Training. We appreciate your understanding and look forward to helping every athlete build skills, confidence, and a lasting love for the game.